Question 1

Do you have a showroom?

Accepted Answer

We have concessions in Suite Dreams, Whitchurch, Cardiff  also Cwtch Comfort, Market Street, Pontypridd.

The concession stores don't carry the full range of our online products, just a curated selection.

Question 2

What payment methods of you accept?

Accepted Answer

We accept all major credit cards including Visa and Mastercard. Also Offer Paypal for a speed checkout!

Question 3

When will my payment be taken?

Accepted Answer

Once your card is authorised, payment will be taken in full at the time of the order. 
If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment

Question 4

Where can I get more information about a product?

Accepted Answer

If you don't find the information you are looking for on the product page and the description information underneath the
product image, please contact us on our live chat or email us at help@tones&textures.co.uk and we will be happy to help

Question 5

I’ve seen a product but it seem to be out of stock :(

Accepted Answer

Some of our most popular products will sell out of stock very quickly. As we try to keep our products fresh we add new products regularly so you might just find something similar to the one you were looking for.
Try browsing through our departments at the top of the webpage and then refine the type of item you are looking for by clicking on each of the sub sections.

Question 6

How do I return an item?

Accepted Answer

We hope you're happy with your purchase but if not, that's ok. Simply contact our Customer Service within 14 days of delivery.
This is only applicable if the items returned are complete, in resalable condition, unused and with the correct packaging
Visit our Returns Section for more information.

Question 7

Which countries do you ship to?

Accepted Answer

At present we are only shipping to mainland uk.

FREE DELIVERY ON ORDERS OVER £75

Use Code: FREEDEL

TONES&TEXTURES HELP CENTRE

Frequently asked questions